
Frequently
Asked
Questions
How do I submit an order?
1. Initiate Contact
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To begin your order, please contact us with details specific to your project. Don’t worry if you’re unsure about all the details at this point; our team will work with you to gather the necessary information and clarify details to ensure everything is properly in place before we proceed with your order. You can reach us via:​​
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​Phone: Call us Monday to Friday between 9 a.m. and 5 p.m. at 905-957-0068.
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Email: Send us an email at info@deliveriesunlimited.ca, including any details, specifications and any reference materials you have at this point.
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Website: Submit your request through our contact/order form, including any details and specifications you have at this point. If you have reference materials to share, we'll guide you on how to submit them once we start discussing your project.
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2. Order Confirmation​​
After reviewing your project details with you, we will send you a follow-up email confirming the project’s specifics and providing a quote based on the scope of your project. ​​​​
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Please note that flyer delivery quotes are based on receiving materials at our postal prep facility and do not cover the cost of pick-up or shipping to our facility. Clients are responsible for ensuring materials arrive by the specified deadline.
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Customer Acknowledgment: By confirming the order details to Deliveries Unlimited, clients acknowledge that they have verified all content and are satisfied with the provided specifications and layout for any services requested. They understand that the final deliverables will be produced based on the information provided and accept all responsibility for any errors or omissions made by the client. Clients also agree to the Terms and Conditions set forth by Deliveries Unlimited
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Errors: If there are any issues or errors regarding your order details, please contact us as soon as possible so we can make corrections and provide you with updated details in writing.​
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3. Payment
Once you’ve reviewed and confirmed your project’s details, full payment must be made before your order is considered “confirmed” and any work begins. Payments can be made by cheque or electronic bank transfer. All quotes are in Canadian dollars and remain valid for 30 days.
Once the order is confirmed and payment is received, your order is considered “in production” and no changes can be made.
4. Production
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Production Timeline
Once your order is confirmed and payment is received, Deliveries Unlimited will provide an estimated timeline for your order. These timelines are subject to change based on project complexity, current workload, and the availability of third-party partners. While we make every effort to adhere to these estimates, unforeseen circumstances may lead to delays. We will communicate any significant changes to your order’s timeline promptly and work diligently to resolve any issues. Please note that Deliveries Unlimited is not liable for delays caused by third-party partners or external factors beyond our control.
​​Design Order Timeline
For design orders, we strive to complete and obtain final approval within a week. However, timelines vary depending on current work volume, the complexity of the project, customer revisions, and any delays obtaining client approval of designs.​
Print Order Timeline​
Production typically takes 5-7 business days from final artwork approval by the client. We will provide an estimated timeline upon order confirmation. These estimates are based on typical turnaround times but may vary due to order complexity, our workload, third-party partner performance, and other factors.​
Flyer Delivery Order Timeline
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- Estimated delivery times will be provided upon order confirmation. These estimates are based on typical timelines but may vary due to third-party partner performance or other external factors.
- If you already have flyers printed, bookings must be made at least 10 days in advance, with materials at our distribution warehouse at least a week before delivery.
- For printing included, the total timeline is typically about 2.5 weeks.
- Design and printing services adjust timelines based on the aforementioned factors. Please note that delays in customer approvals will directly impact the flyer delivery timeline.
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Proofs / Approvals:
Design Services
Upon completion, you will receive a digital proof of the design for your review.​
You are entitled to request up to two rounds of revisions at no additional cost. Additional revisions will incur extra charges ($50.00 per additional revision).
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It is the client's responsibility to thoroughly review the proof for accuracy. Deliveries Unlimited is not liable for any errors or omissions once the proof has been approved.
Design + Print Services
If design services are paired with printing, final approval of the design proof is required before proceeding to print. The design will be considered for printing only after you approve the design proof.
Printing Services
Deliveries Unlimited will provide you with a digital proof of your print project for review and approval. Production (printing) will commence only after you approve the proof.
* To begin production on the same day, approvals must be received by 11 a.m. EST.
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The client is fully responsible for reviewing and approving the final proof and layout before the printing process begins. Deliveries Unlimited is not liable for errors in the final product caused by any of the following: spelling, grammar, punctuation, graphics, bleeds, damaged fonts, overprinting, files not built to template specifications, form fields, or incorrect page order. By approving the proof, you confirm that you have verified the document for accuracy.
5. Contact Us
If you have any questions at any point in the ordering process, please reach out to us via our contact form, by phone, or by email.
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For Additional Details, please refer to our full Terms and Conditions for more information.
How do I submit my artwork for printing?
Upon order confirmation, the Deliveries Unlimited team will provide you with specific details on how and where to submit your artwork, along with the submission deadlines.
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Artwork Specifications:
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File Format: PDF
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Color Mode: CMYK
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Resolution: Minimum of 300 DPI
Please note that submissions not meeting these specifications may compromise the final output quality, potentially resulting in unsatisfactory results. It is the client's responsibility to ensure that all artwork submitted to Deliveries Unlimited is prepared correctly before submission. Deliveries Unlimited will not be held liable for any issues arising from failure to follow these guidelines.
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Copyright
All material used on the Deliveries Unlimited website or in the production of your order is subject to copyright protection. You are prohibited from placing or reproducing any trademarks, service marks, or logos that are not owned or licensed to you. The same applies to any copyrighted materials from photographers, artists, writers, or other authors of original works.
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Trimming and Folding
Industry-standard allowances apply for trimming and folding. Deliveries Unlimited is not liable for up to 0.0625" of trimming and folding variance on each side. We recommend designing your artwork to account for these minor variances.
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If you don't have your own artwork, Deliveries Unlimited offers design services that can help bring your ideas to life. Contact us for a no-obligation conversation about your needs and ideas.​
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For additional details, please refer to our full Terms and Conditions.
​Contact Us: If you have any questions, please reach out to us via our contact form, by phone, or by email.​ We will respond as soon as possible.
What are the shipping options available for my print order?
Delivery Methods
We offer a range of delivery options, including 1-day UPS and FedEx shipping, as well as local delivery services. Shipping costs will be calculated based on the delivery method selected and communicated to the client during the order process (before order confirmation).
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Delivery Schedule
Estimated delivery times will be provided when your order is placed. Please note that these are estimates, and actual delivery times may vary based on the carrier’s performance. Deliveries Unlimited is not responsible for delays caused by third-party carriers.
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Delivery Confirmation
Clients will receive tracking information for their orders once they have shipped.
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* We only ship within Canada and the United States
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For additional details, please refer to our full Terms and Conditions.
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Contact Us: If you have any questions, please reach out to us via our contact form, by phone, or by email.​ We will respond as soon as possible.
How and when can I pay for my order?
Payment Requirement
Full payment is required before any orders are processed and production begins.
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Pricing
All prices are quoted in Canadian dollars and remain valid for 30 days unless otherwise specified in writing. Please note that prices are subject to change without prior notice.
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Payment Methods
Payments can be made via cheque or electronic bank transfer. Full payment is required before we can begin processing the order.
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Late Payments
All orders must be prepaid unless credit approval has been granted by Deliveries Unlimited. The denial of credit approval does not relieve the client of their obligation to comply with these terms and conditions. If credit terms are extended, payment is due upon receipt of the invoice, and accounts will be considered past due if payment is not made within 30 days. A late payment charge of 1.5% per month (18% per annum) will be applied. Payments made in foreign currency must align with the prevailing Canadian exchange rate at the time of payment.
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For additional details, please refer to our full Terms and Conditions.
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Contact Us: If you have any questions, please reach out to us via our contact form, by phone, or by email.​ We will respond as soon as possible.
What are your policies regarding changes, cancellations and refunds?
Customer Acknowledgement
By confirming the order details at the beginning of our order process, clients acknowledge that they have verified all content and are satisfied with the provided specifications and layout for any services requested. They understand that the final deliverables will be based on the information provided and accept all responsibility for any errors or omissions made by the client. Clients also agree to the Terms and Conditions set forth by Deliveries Unlimited.
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Changes & Cancellations
Once order processing begins, full cancellations are typically not possible. However, we understand that unforeseen circumstances can occur, and Deliveries Unlimited will attempt to accommodate your request if feasible. For changes or partial cancellations, please contact us immediately. While we will make every effort to assist, modifications may not be possible at all stages of production. If circumstances allow for adjustments or partial cancellations , you may be eligible for a partial refund. Please note that Customers remain responsible for any fees or costs incurred up to the point of the change or cancellation. Additional fees, such as material handling or disposal charges, may apply depending on the timing and circumstances.
Refunds
Refunds will only be considered in cases where the order has not moved forward into production, or in cases of proven non-delivery or if the delivered work significantly deviates from the approved specifications due to fault by Deliveries Unlimited.
For additional details, please refer to our full Terms and Conditions.
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Contact Us: If you have any questions, please reach out to us via our contact form, by phone, or by email.​ We will respond as soon as possible.